Beginning January 1, 2021, the SALPN Practice Department will no longer accept telephone inquiries. All inquiries must be submitted through the online submission form or direct email to email@example.com.
Why are we making this change?
There are several reasons for the change, they are:
- When an inquiry comes in, we want to provide you with the best possible advice. Often this requires a review of SALPN documents and database for similar questions and responses. It is important that we provide up-to-date and consistent guidance for LPNs, employers, and others.
- By having written questions and advice, both parties will have a written record to keep on file.
- When the SALPN provides an emailed response, additional reference material is frequently attached to support the advice or decision that the SALPN has made.
Will there still be a phone line to call about practice issues or the CEP program?
No. The SALPN will receive your questions through the online submission form and by email; we also respond to inquiries by email. If additional support is required or there is a lack of clarity on a practice issue, the SALPN may follow up with a phone call and an email summarizing the discussion. The email is kept as a record of the communication for accurate documentation and transparency of the exchange.
How long will it take to receive a reply?
The SALPN aims to respond to all inquiries within 3 business days. When this is not possible, you will receive a note informing you when you can expect a reply. Delays are usually because some inquiries take longer than others to research, a staff member is away from the office or engaged in other SALPN projects.
What if I have contacted the wrong department?
If your question is more appropriate for another SALPN department, it is forwarded to the relevant team member for response.